Remote Patient Service Rep

Aston Carter Remote
remote calls insurance patients email team accommodation recruiter screening remote providers accounts referrals
March 16, 2023
Aston Carter
Boise, Idaho
Aston Carter is currently screening for immediate remote Patient Service Reps! Must be comfortable working PST hours 8am-5pm, Monday - Friday
+ Taking 30-40 inbound calls a day. Outbound- reschedule for providers cancels, collect patient contact to reschedule those, send messages about how to schedule them, insurance calls out.
+ Schedules, register, and monitors patient appointments and information. Verifies and updates existing patient accounts and notifies patient of any changes with their current account or co-pays.
+ Accurately schedules, cancels, reschedules and confirms appointments at the time of request.
+ Determines type of appointment needed within department guidelines and Advance access.
+ Identifies accepted insurance plans and those requiring referrals.
+ Monitors the referral report and checks work pools to call patients being referred to the department. Offers to schedule follow up appointments, if needed
Additional Skills & Qualifications:
+ Must be a highly compliant person. As long as you follow the prompts in the system, the patients will be taken care of properly.
+ Must be able to navigate computers.
+ Working on multiple monitor.
Experience Level:
Must have 1-2 years call center experience & have experience using double monitors
Healthcare experience is a PLUS
To apply: email your resume to Annie Diehl at [email protected] or call (925)983-3313
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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