Better Business Bureau Great West + Pacific Hiring for Customer Care Consultant Job at Meridian, ID
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In case you were wondering…
If you are looking for an organization with a progressive culture, a position that will challenge you, a team you can laugh with then this is the opportunity for you! We pride ourselves on providing a coaching culture for our team members and we are invested in their professional development. Most importantly, you will be joining a team that embodies our five values: Trust, Respect, Integrity, Teamwork and Excellence!
For more than 100 years, BBB has been helping people find businesses, brands and charities they can trust. There are thousands of free and subscriptions websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all. BBB’s mission is to be the leaders in advancing marketplace trust. BBB’s vision is an ethical marketplace where buyers and sellers can trust each other.
As a Customer Care Consultant, you will be responsible for ensuring BBB provides accurate data and excellent customer service to the public.
This is the job for you, if…
You’re interested in a meaningful job working at a mission based, not-for-profit organization
You have VERY strong conversational communication skills
You thrive in a role that requires strong multi-tasking skills
You enjoy talking with the public via telephone
You love providing top-level customer service
You are looking to start out your career in the non-profit industry
You are adaptable to any situation that comes your way
As a Customer Care Consultant, you’ll…
Answer public phone lines, providing business reviews, government agency referrals, information on events, tips, and other helpful information.
Respond to Live Chat requests and distribute to other teams as appropriate.
Respond to postal mail, email and voicemail requests.
Process database reports for Business Records updates.
Attend department meetings and participate in cross-training opportunities.
Provide back-up support to other segments of the team, including Data Quality and Complaint Resolutions.
Special projects and duties as assigned.
What we’re looking for…
High School Diploma or equivalent
Minimum 1 year in Customer Service related position
Positive attitude and high degree of professionalism
Ability to effectively communicate with a diversified population
Intermediate computer proficiency, including familiarity with Microsoft 365 products
Benefits:
Medical, Dental, and Vision Insurance Plans
100% employer-paid life insurance
Optional insurance plans (short-and long-term disability, additional life, accident, etc)
Paid Time Off (PTO) available after first day
Paid holidays, plus your birthday off with pay
Safe Harbor (immediate vesting) 401(k) plan with up to 6% company match
Flexible work schedule to include remote first work environment with the ability to work from home as well as in office as needed
At BBB, we embrace diversity and strive to create an inclusive environment that provides all team members the opportunity to thrive. We foster a culture in which our differences are celebrated; our differences is what makes us a Better Business! We are proud to be an Equal Employment Opportunity and will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.